Terms and conditions of booking

Reservation terms

The request for availability is not binding and does not act as a contract, neither for the Client nor for the Top Hotel.

The reservation request represents an order form and therefore binding for the Client but not binding for the Top Hotel, which is considered free to refuse booking.

The booking confirmation that Top Hotel sends to the Client is binding on both parties and establishes the booking contract with option.

In the event that a deposit is requested, the Client has the duty to send it within the time specified by the management of Top Hotel, so that the option is cleared and the booking is definitely confirmed.

At that point, Top Hotel will be sending the client a confirmation e-mail.

All reservations must be reconfirmed by fax or e-mail accepting the conditions of cancellation of the Top Hotel.

General conditions

When your reservation is confirmed you will receive an e-mail that you must show when you check-in at our hotel.
Arrivals (check-in): from 1.00 pm p.m. on.
Departures (check-out): before 13.00, after the indicated time the Top Hotel will charge a supplement.

Balance of payment must be done at check-in with the following methods:

  • cash
  • with credit card Visa, Mastercard, PagoBancomat, American Express
  • advance bank transfer

Payment method with bank transfer

You can make the prepayment by bank transfer in EURO to our bank account using the following information:

Bank: MONTE DEI PASCHI DI SIENA
IBAN: IT 59 U 01030 33070 000003501545
SWIFT / BIC Code: PSCITM1411
Account holder: TOP HOTEL TORO GEST Srl

Send the payment notification by fax to the number 02.90119938, or by e-mail to info@tophotel.it (the reservation becomes binding for the Top Hotel only upon reception of such notification).

Withdrawal

Cancellation must be made within 24 hours before the check-in date. In case of no show, the amount of the room will be charged to the credit card provided during booking.

Jurisdiction

The exclusive jurisdiction for any dispute should arise in relation to the interpretation, execution and/or termination of the reservation contracts to which the present conditions in which the trial is part of the Top Hotel, may be filed only in the Court of Milan, Italy.